Customer Service Officer (Inbound) - Customer Services Department

Chong Hing Bank

Responsibilities:

  • Assist in answering inbound calls regarding enquiries on general banking products & services.
  • Provide efficient and quality service to satisfy customers’ needs by following established guidelines.
  • Respond to customer enquiries and provide solutions and information within the standard service time
  • Handle complaints and collect feedback/suggestions from customers
  • Conduct customer satisfaction survey on bank products/services
  • Make referrals on investment and / or insurance products to responsible sales staff and bring sales opportunities when handling inbound call
  • Meet the productivity standard and achieve the sales quota assigned
  • Complete any ad-hoc task assigned by Team Manager

Requirement

  • Secondary education or above
  • Minimum 2 years’ relevant experience in retail banking, customer service or telesales
  • Possess IIQE and HKSI qualifications is an advantage
  • Sound knowledge of Personal Banking products
  • Able to work independently and under pressure
  • Familiar with MS office applications and Chinese Word Processing
  • Fluent in written and spoken Cantonese and English, good command in Mandarin is a plus. 
更多工作資料
薪酬 薪金面議
待遇
  • 五天工作週
  • 生日假
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 考試假
  • 額外產假
  • 額外侍產假
  • 家屬醫療計劃
  • 保險計劃
  • 婚假
  • 醫療計劃
工種
  • 銀行 ‧ 金融服務 - 顧客服務 · 關係管理
  • 銀行 ‧ 金融服務 - 零售銀行服務
  • 銀行 ‧ 金融服務 - 一般 · 其他
僱用形式
  • 全職
  • 長期
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
  • 中五至中七或DSE

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