Manager, Human Resources

Coach Hong Kong Limited

Primary Purpose:

Provide a full-spectrum HR business partnership to all employees in scope, with the objective of achieving the long-term strategic goals of the BUs and the HR function.

Scope of the role:

  •        Coach Hong Kong & Macau Retail team, ~200 employees (Stores)
  •        Tapestry Hong Kong office ~50 employees (Corporate)


The successful individual will leverage their proficiency in Human Resources to...


Business Partnership

  • Partner closely with BU Leadership Teams to fully comprehend business needs and ensure HR goals and action plans are clear and consistent with the BU’s strategic vision
  • Foster relationships with key stakeholders built on business knowledge, HR expertise, integrity, respect and trust to ensure HR has a respected voice in the BU
  • Participate in the creation and drive the execution of HR action plans each year, with high standards for timely and high-quality deliverables, and for impact on the business
  • Develop solid relationships with key HR stakeholders, and actively cooperate with HR COE in Asia to develop and implement a compelling HR strategy for the BU

Employee Relations

  • Partner with the Leadership Team to create a motivating, supportive and productive work environment for all levels, grounded on Tapestry/Coach Narrative (Purpose & Values)
  • Provide coaching and counseling to all employees to ensure an outstanding employee experience is shared among all employees; collaborate with Legal Counsel and to address sensitive issues
  • Build a strong connection between Corporate and Retail employees, acting as facilitator between these two groups of employees to maximize cohesiveness and cooperation
  • Maintain positive employee relations environment; foster a culture based on service and teamwork at all levels in the organization


Performance Management

  • Own the coordination of the annual performance management process and lead the formulation / execution of development plans actions for key talents and key position holders
  • Partner with the key BU leaders to execute salary increase process on time and on budget; build compelling business cases to outline and quantify requests for additional funding as required
  • Own the yearly and quarterly compensation planning process, partnering with Tapestry Finance Team to ensure the submitted information are 100% accurate
  • Own the Talent Management process, at Corporate and Retail level, to identify and actively build plans to retain key talents; build long term succession plans for key positions


Talent Acquisition

  • Be the brand ambassador, represents the company at its best, be a role model and constantly strive to communicate the best image of Tapestry/Coach to the market
  • Partner with Talent Acquisition (TA) Team to recruit for all vacant corporate positions for both BUs; actively build talent pipelines through networking
  • Partner with the Retail Management Team and TA for store staff hiring, working on innovative sourcing strategies for Coach to become an employer of choice in Hong Kong and Macau
  • Build strong individual connection with the corporate and retail staff, to stay alert on their needs. Constantly survey the market to ensure Tapestry/Coach keeps a competitive employer proposition


Organizational Development & Change Management

  • Partner with Retail Management to ensure the right level of staffing is achieved in stores and maximize labor KPIs, part-time use and make sure payroll % is achieved
  • Partner with Tapestry Asia People & Organization Development and Retail Training & Development Teams to plan and implement training initiatives focused on the growth of team members
  • Partner with Asia Total Rewards Team to build a compelling economic proposition for all employee levels to ensure high level of market competitiveness and attract / retain key talents
  • Partner with the BU leaders and GC HR Director to critically review the organizational asset of the BU, and propose changes to meet the ever-changing business needs and achieve the BU vision
  • Create local action plans to address and facilitates change and transition management initiatives


Special Projects

  • Participate / lead HR projects (HRIS implementation, Job Architecture, Employee Survey, etc.)     
  • Participate / lead cross-functional projects and initiatives with wide organizational impact (e.g., community outreach programs, reward & recognition programs, company & employee engagement events planning)


Key Stakeholders

  •        Brand Director of Coach Hong Kong & Macau
  •        Coach Hong Kong & Macau Corporate Team
  •        Coach Hong Kong & Macau Retail Management Team
  •        Tapestry Asia HR Business Partners
  •        Tapestry COE:


The chosen individual will possess

  • Bachelor’s degree with at least 8 years’ experience in Human Resources field. A previous significant experience in Retail / Service-related industry is highly preferred
  • Proven experience delivering client focused HR solutions to business problems
  • Solid business acumen and willingness to understand / improve business KPIs
  • A strong passion for Retail / Service industry
  • Exceptional communication and interpersonal skills with the ability to influence others at all levels
  • Entrepreneurial spirit to generate innovative solutions and deliver with excellence
  • Conceptual thinking with the ability to translate ideas into workable solutions
  • Creative problem solving with strong business acumen
  • Strong project management and facilitation skills


Interest parties please share with us your resume and expected salary. All information collected will be used for recruitment purpose only.


Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at

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