Part-time Loyalty Ambassador (4 mths Contract)

The Nuance Group (HK) Limited

Job highlights:

  • Fully understand and promote “Red by Dufry" loyalty program to Chinese customers with App or mini programs platforms to Chinese customers
  • Drive member acquisition and loyalty services to customers in store​
  • Support in member’s sales and customer services

 

Job details:

  • Onsite promote Red By Dufry loyalty program to potential customers in order to meet our monthly targets, assigned by the loyalty team
  • Handling in-store member enquiries and feedback including member recruitment and promotions etc, via available communication channels, e.g. face-to-face , social media and emails etc.
  • Provide concierge services in VIP loyalty activities, i.e. Greeting member, pre-ordering service support, personalized member shopping service and exclusive VIP events, gifts redemptions etc.
  • Administration, reporting clerical support and ad hoc loyalty projects support if necessary
  • Specific responsibilities as required by direct manager and the loyalty team

 

Requirements:

  • Diploma or above, fluent Putonghua, Cantonese and English
  • 1-3 years or more full-time working experience in  membership service or customer service in retail, hospitality and F&B etc. and familiar with Chinese customers and their buying behaviors
  • Attention to details, patient and customer-centric
  • Fresh graduates and undergraduates in hospitality management or relevant subjects are also welcomed
  • Willing to work during weekend/holidays

 

工作重點:

  • 熟悉「Red by Dufry」會員計劃並向國地客戶推廣,利用應用程式或小程序作會員登記及推動
  • 招募新會員,並於店內提供會員計劃有關服務
  • 協助會員銷售和提供客戶服務

 

工作詳情:

  • 與會員計劃團隊,店內向客人推廣 Red By Dufry 會員計劃,並達至每月目標
  • 通過溝通管道,如店內直接溝通、社群媒體和電子郵件等,處理會員查詢和回饋,包括會員招募,推廣及促銷活動等等
  • 為VIP會員提供禮賓服務,如會員迎賓、預訂服務支援、個人化會員購物體驗及專屬VIP活動、禮品兌換等等
  • 提供報告文書和特別會員活動支援
  • 處理由直接經理和會員計劃團隊安排的工作

 

職位要求:

  • 大專或以上學歷,流利國語、粵語、英語
  • 1-3年或以上零售、酒店或餐飲服務業全職經驗,備會員服務或客戶服務經驗優先,且熟悉了解國內客人及其購買行為
  • 著重細節、耐心、以客人為本
  • 歡迎酒店管理或有關課程的應屆畢業生和大專生應徵
  • 能於周末及節假日上班
更多工作資料
薪酬 薪金面議
工種
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
工作地點
  • 佐敦
僱用形式
  • 兼職
  • 短期
  • 合約
電話
  • 60881183
聯絡人
  • HR dept.
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
待遇
  • 豐厚薪酬
  • 彈性工時

類近好工

樂園統計及訪問員 - 平日兼職

Hong Kong Disneyland

Overnight Resort Call Center Representative

Hong Kong Disneyland

賓客服務款待專員–平日兼職

Hong Kong Disneyland

賓客服務款待專員–全職

Hong Kong Disneyland

行李服務款待專員─全職 (港幣$3,000迎新獎金)

Hong Kong Disneyland

樂園統計及訪問員─全職

Hong Kong Disneyland