Quality Manager

Responsibilities:

• Develop, implement and maintain a comprehensive quality management system
• Uphold the quality and service standard across the hotel per Forbes and Leading Quality Assurance (LQA) standards
• Guide the whole hotel to carry out corrective actions and enhancement measures on service and quality
• Responsible for all platforms and systems related to guest comments, service and quality performance
• Hold regular meetings to review the performance on service and quality

Requirements:

• Bachelor's Degree in Hospitality Management, Business Administration or related field
• Possession of at least 5 years' experience in Hotel industry is a must
• With proven record in enhancing overall service standard to exceed guest expectation
• Understanding in international service standard requirements like Forbes, LQA and Deloitte is preferred
• Excellent analytical and problem-solving skills
• With strong presentation skills and able to lead the Department Heads in driving service enhancement
• Well versed in PowerPoint, Excel and hotel operation systems
• Good command of English, Cantonese and Mandarin
• Candidate with less experience will be considered as Assistant Quality Manager