Customer Care Officer - Contract (Day & Afternoon Shift)

RESPONSIBILITIE

-   Handle customer inquiries via live chat/email/phone.

- Ensure customer queries and feedback are quickly and effectively resolved with courtesy.

-  Balance customer’s expectation & service level by providing effective and efficient solutions to customer.

-  Fulfill daily operational tasks and documentation in line with Key Performance Index.

REQUIREMENTS

-  2 years experiences in any segment of customer services.

-   Customer-oriented with good communication skills is essential.

-   Good spoken and written English, spoken Cantonese or Mandarin will be an advantage.

-   Good PC knowledge and Chinese word processing preferable.

-   Candidates with more experience will be considered for Senior Customer Service Officer.

-   Immediately available is highly preferred.

-  Shift duty - day and afternoon shift.