House Manager

About the Role

Our Club is seeking a dedicated and experienced House Manager to oversee the day-to-day operations of our Housekeeping Department and the Stewarding section of the Food & Beverage Department. Reporting directly to the Food and Beverage in-charge and the General Manager, you will play a critical role in maintaining the highest standards of cleanliness, hygiene, and operational efficiency throughout the Club.

Key Responsibilities

As the House Manager, you will be responsible for:

• Operational Supervision: Inspecting all areas daily (public area, washroom), supervising housekeeping staff to ensure proper cleaning methods and agents are used, and ensuring all work is completed on schedule.
• Hands-on Leadership: Oversee the daily operations of the Stewarding Department. Work directly alongside the team on the floor, especially during busy afternoon/evening periods, large banquets, and peak service hours to maintain standards and morale.
• Team & Resource Management: Arranging casual labour, preparing duty rosters, managing annual leave and overtime, and checking monthly attendance records for all housekeeping and stewarding staff.
• Financial & Cost Control: Actively monitor the departmental budget, implementing tight expense controls over labor and overall operational costs without compromising service quality.
• Inventory & Procurement: Maintaining par stock of operational equipment, supervising monthly stock-taking, and liaising with the Purchasing Department for replenishment.
• Contractor Management: Organizing and monitoring the work of outside contractors for pest control, carpet cleaning, window cleaning, kitchen sanitation, and regular equipment maintenance.
• Equipment & Facilities Care: Oversee the deep cleaning and preventive maintenance of all kitchen machinery and hardware, ensuring all malfunctions are reported and resolved promptly.
• Training & Development: Arranging training programs for staff at all levels and providing job safety and hygiene training to subordinates.
• Quality Control: Checking staff appearance and work attitude against management expectations and effectively communicating the club’s service ethics to ensure consistent, high-quality service delivery.
• Reporting & Administration: Making daily logs on unusual happenings, keeping records on repairs and cleaning programs, and preparing progress reports.
• Event Support: Supplying necessary flatware, chinaware, glassware, silverware, and other service equipment for banquet events and outlet promotions.
• Sustainability & Compliance: Manage waste removal, sorting, and recycling programs in strict compliance with local regulations and the company’s environmental sustainability goals.

Requirements

• Experience: Minimum 3 years’ relevant management/supervisory experience in a similar capacity within a luxury hospitality setting, premium private club, or high-volume hotel environment.
• Strong knowledge of housekeeping and stewarding procedures, cleaning agents, and equipment.
• Excellent leadership and team management skills, with the ability to motivate and train a diverse team.
• Experience in managing rosters, attendance, and leave planning.
• Ability to liaise effectively with internal departments and external contractors.
• Strong organizational and communication skills.
• Good command of both written and spoken English & Chinese.