Telephone Services Agent (Hotel Call Center)

OUR VISION

Building Great Memories

MAJOR ACCOLADES

Three MICHELIN Stars – T'ang Court, 2016 – 2026

Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK & Macau), 2021 - 2026

EarthCheck Certification Master Certificate, 2025

Caring Company Award Advanced Performance, 2004 - 2025

Good MPF Employer Award, 2015 - 2025

Good Employer Charter, 2024 - 2025

Caring Employer Medal, 2025

The Best of The Best Masterchef – T’ang Court, 2020

Forbes Travel Guide Five-star Award Winner, 2015 - 2019

Travel+Leisure Best Top 5 Hotels in Hong Kong, 2016

RESPONSIBILITIES

• Provide prompt and accurate telephone communication services to both internal and external callers;
• Provide standardized guest services as a team, and maximize other revenues via telephone calls;
• Achieve the highest possible guest satisfaction by processing all calls, information and related services with courtesy & efficiency; &
• Perform the actual manual and technical operation of the PABX switchboard and to provide a system of locating the guests who have the telephone calls.

QUALIFICATIONS

• Graduate in Hospitality Management or related discipline;
• 1 year working experience in hotel is preferred; 
• Basic Knowledge in operator operation, administrative support and customer services;
• Good team player with excellent interpersonal skills; 
• Detail mind with customer oriented personality.
• Additional language would be an advantage.

*Fresh graduate will also be considered.

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect.