Manager, Account Surveillance (Credit Card)

Main Responsibilities

• Identify, evaluate, and monitor operational risk exposure across credit card processes.
• Ensure credit card business operations comply with internal policies and regulatory requirements.
• Investigate operational risk incidents, perform root cause analyses, and implement corrective action plans.
• Prepare timely risk and compliance reports for Senior Management, internal departments and external regulatory authorities.

Requirements

• Degree holder or above in Business Administration or related disciplines or equivalent qualifications at HKQF level 5.
• Minimum of 5 years’ banking experience in operational risk management, internal control, or compliance within banking or credit card industries.
• Sound knowledge of credit card operations and regulatory compliance frameworks.
• Good analytical skills, attention to details, and able to work independently.
• Good command of spoken and written in English and Chinese (Mandarin).
• Candidate with more experience will be considered as Senior Manager, Account Surveillance