Manager, Fraud Control (Credit Card)

Main Responsibilities

• Establish and implement at credit card fraud management in accordance with regulatory and internal requirements;
• Fine tuning system capability to identify potential fraudulent credit card transactions;
• Closely monitor market fraud trend, analyse and recommend actions to minimize fraud loss;
• Handle dispute/charge back requests, including contact customer, conduct investigation and provide recommendation/conclusion;
• Liaise with law enforcement officials.

Requirements

• Degree holder or above in Business Administration or related disciplines or equivalent qualifications at HKQF level 5.
• Minimum of 5 years’ banking experience in credit card fraud control.
• Sound knowledge of credit card dispute/charge back rules and relevant regulations.
• Good analytical skills, attention to details, and able to work independently.
• Good command of spoken and written in English and Chinese (Mandarin).
• Candidate with more experience will be considered as Senior Manager, Fraud Control