IT Assistant

Mandarin Oriental, Hong Kong is looking for an IT Assistant to join our Information Systems team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental, Hong Kong within Information Systems Department in Hong Kong, the IT Assistant is responsible for day-to-day colleague IT support and second line guest support. The IT Assistant reports to the Cluster Director of IT.

As IT Assistant, you will be responsible for the following duties:

• Installing and configuring computer hardware operating systems and applications
• Monitor and maintain the computer systems and networks of an organisation
• Troubleshooting workstations problems and diagnosing and solving hardware/software faults
• Providing support, including procedural documentation
• Supporting the roll-out of new applications
• Responding within reasonable time to all support calls
• Prioritizing and managing many open cases at one time
• Provide full range of network support and administration services including hardware and software, LAN/WAN infrastructure, IP Telephony, systems and applications
• Maintain an updated log of all issues
• Liaise with local vendors and suppliers as required to meet the requirements and requests of our operations and guests
• Communicate all important information to management and colleagues
• Other activities as deemed appropriate by the IT&T Manager and Cluster Director of IT.

As IT Assistant, we expect from you:

• Diploma holder of relevant disciplines or above
• Minimum 2 years’ experience of the same capacity in international 5-star luxury hotels.
• Well organized and structured
• Strong communication and interpersonal skills, open mind of different culture, friendly, approachable and sociable
• Motivational with enthusiastic character with excellent listening skills
• Good command in English, knowledge in other languages is an advantage.
• Our commitment to you
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?