Cake Shop Associate

Mandarin Oriental, Hong Kong is looking for Cake Shop Associate to join our Cake Shop team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental, Hong Kong within Food & Beverage Team in Hong Kong, the Cake Shop Associate is responsible for to sells items in a professional and courteous manner, maximize revenue and client satisfaction. Cake Shop Sales Agent reports to the Cake Shop Manage

As Cake Shop Associate, you will be responsible for the following duties:

• Responsible for the daily operation of Pop-Up Store; 
• Provide excellent and consistent customer service to our guests;
• Handle guest's orders and enquiries in professional manner;
• Carry out stock taking of all items before opening and after closing;
• Maintain cleanliness in the working areas;
• Arrange pastry items in baskets with well and appealing presentation;
• Coordinate with the Kitchen colleagues of any special orders in advance;
• Record the quantity of replenishment items accurately;
• Handle ad hoc tasks as assigned.

As Cake Shop Associate, we expect from you:

• Diploma or above;
• Experience in Catering or customer service will be an advantage;
• Initiative and good customers service skills;
• Passionate in pastry and food culture;
• Willing to learn and able to work under pressure;
• Fluent in English and Cantonese, knowledge of Mandarin is a plus

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?