Senior Resident Experience Officer / Assistant Concierge

VR Management Limited, a member of the Chevalier Group, oversees an integrated healthcare and senior living portfolio featuring Ventria Residence, Hong Kong's first premium boutique hotel-style senior living based on the Continuing Care Retirement Community (CCRC) model, and Ventria Rehabilitation Centre, a leading rehabilitation and wellness clinic specialising in wellness, recovery and longevity.

At Ventria, we are committed to enriching lives by enabling individuals to age with dignity, independence and fulfilment. As we continue to grow, we welcome talented and purpose-driven professionals to join our team. Working alongside professionals from healthcare, nursing, rehabilitation, hospitality, property and facilities management disciplines, you will play a meaningful role in shaping the future of senior living and healthcare services in Hong Kong.

We are now inviting high calibre persons to apply for this position:

Responsibilities

• Perform the daily operations of guest services to deliver diverse and premier services to senior residents.
• Handle enquiries, requests and complaints effectively, while encouraging caring relationships with senior residents.
• Communicate with various departments and carry out other duties as assigned.

Requirements

• Diploma or above in Hotel Management, Property Management or related disciplines.
• At least 2 years of relevant experience, preferably in hospitality, tourism, hotel or clubhouse.
• Good command of written and spoken English, Chinese, and Mandarin.
• Ability to work independently, with strong interpersonal skills and capacity to collaborate effectively within a team.
• Shift duty on public holidays.

Benefits

• Medical Insurance
• Education Allowance
• Paid Annual Leave
• Paid Sick Leave
• Paid Marriage Leave