Customer Services Officer (Teller) - Personal Banking

Responsibilities

• Provide high quality and customer-friendly counter services to customers
• Handle daily financial transactions and customers' enquiries
• Refer Customers to respective colleagues in satisfying customer’s other financial needs 
• Provide excellent service in handling customer issues and enquiries in a timely, problem-free and responsive manner
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work

Requirements

• Attained Level 2/Grade E or above in 5 subjects in HKCEE / HKDSE including Chinese, English and Mathematics, equivalent or above
• At least 1.5 years of teller experience
• Strong desire to develop career in banking industry
• Customer-oriented, independent, pro-active, and presentable
• Strong commitment and good communication skills
• Basic PC knowledge
• Good command of both spoken and written English and Chinese