Guest Services Manager 賓客服務經理

Job Descriptions:

• Represent the hotel management to offer on site assistances to all operation areas of the hotel whenever required in order to protect the interest of the hotel
• Ensure high standard of services being delivered to guests, especially for special VIPs, within the hotel
• Monitor guests comments and to ensure guests’ satisfaction
• Perform other ad hoc job duties as assigned

Job Requirements:

• Degree / Diploma holder or above in Hospitality Management or related disciplines
• Minimum 5 years relevant experience in Front Office operation with 3 years at supervisory level
• Mature and independent with good leadership, customer-oriented and interpersonal skills
• Good command of both spoken and written English and Chinese