Assistant Vice President, Branch Transformation & Process Re-engineering

What you will doing:

1. Drive Branch Transformation and Digital Migration

   • Lead and raise initiatives to migrate traditional counter transactions to digital, self-service, and assisted-service channels, enhancing customer experience while improving branch productivity and operational efficiency.

2. Process Streamlining and Centralization

   • Identify, review, and redesign branch operating processes for centralization, standardization, and simplification. Eliminate non-value-added activities and optimize operating models to improve service delivery and reduce operational risk.

3. Automation and Process Re-engineering

   • Participate in automation, workflow digitization, and straight-through processing opportunities to streamline branch operations, reduce manual intervention, and improve end-to-end efficiency and control effectiveness.

4. Industry Benchmarking and Stakeholder Management

   • Benchmark industry best practices, regulatory expectations, and Group standards to identify improvement opportunities. Collaborate closely with Business, Operations, Technology, and other stakeholders to drive sustainable process enhancements.

5. Risk and Control Enhancement

   • Partner with 1st, 1.5, and 2nd Line of Defense teams to review, challenge, and strengthen branch processes, ensuring operational efficiency is balanced with robust risk management, compliance, and governance requirements.

What we are looking for:

• Degree holder or related discipline

• Minimum 5 years retail banking experience with good knowledge on branch operations.

• Proficient in both written & spoken Chinese & English

• Mature, proactive and able to work independently

• Strong analytical, presentation and problem-solving skills

• Proficient in MS office applications including Excel, Word and PowerPoint