Fraud Management Manager – Retail Lending

Responsibilities

• Analyse reported fraud cases and market trends to identify risks.
• Implement and execute quality assurance measures to ensure the accuracy and effectiveness of fraud prevention processes, alert handling, and compliance
• Monitor and optimize fraud prevention workflows to ensure timely case resolution and prompt mitigation of suspicious activities
• Ensure all assigned tasks and processes are delivered in strict compliance with internal policies, Bank guidelines, and regulatory requirements
• Assist business units with incident management and professional handling of fraud-related customer inquiries or complaints.
• Support the Section Head with ad-hoc projects, including Regtech enhancements or process streamlining

Requirements

• University graduate in Business Analytics, Management Science, Statistics, Computer Science, or a related quantitative discipline.
• Minimum 3 years of experience in data analytics, fraud investigation, quality assurance, or a similar risk-related role within the banking/financial sector.
• Knowledge of retail lending products and fraud market trends.
• Proficiency in SAS and advanced Excel is a distinct advantage.
• Relevant HKIB qualification is an advantage.
• Excellent command of written and spoken English and Chinese (Cantonese and Putonghua), with the ability to present complex ideas clearly.
• A self-driven team player with meticulous attention to detail and the ability to work under minimal supervision.

(Note: Candidates with less experience will be considered for the post of Assistant Fraud Management Manager.)