Officer, Operations

Job Responsibilities

• Perform customer account opening and maintenance and support document scanning on verification system

• Handle loan operations, including drawdown, loan rollover, and other lending procedures

• Handle customer instruction, including Time deposit setup and maintenance

• Responsible for AML name screening and CDD process, including contract customer

• Conduct periodic account review and follow up actions on exceptional cases

• Review and update the operational guidelines and manuals in accordance with legal, regulatory and internal requirements

• Handle customer enquiries and requests

Job Requirements

• University degree in Business Administration or related disciplines

• Minimum 1 year of working experience is preferred

• Pleasant personality with good interpersonal and communication skills

• Attentive to details and strong analytical skills

• Proficiency in Microsoft Office e.g. MS Word, PowerPoint, Excel and Chinese Word Processing

• Good command of verbal and written English and Chinese including Putonghua