Senior Customer Service Officer – Experience Center

Responsibilities:

• Guide and provide support to customers to use e-banking App in experience center

• Handle customer enquiries, feedback and complaints with professional customer service which meet the required quality standard

• Achieve all objectives set by Management from time to time

• Support marketing campaigns enquiries and business referrals

·       Ensure center operations are in compliance with the Bank's policies, procedures, and regulatory guidelines

• Plan and execute on-site events and seminars to raise brand awareness to both current and potential customers

• Handle ad-hoc projects as assigned

Requirements:

• Associate degree holders or above with at least 3 years of working experience in branch or service centre of a bank or financial institution

• Strong customer service and communication skills, proactive, self-motivated, strong team players

• Able to work independently and under pressure

• Native or fluent Cantonese (mandatory), proficiency in both spoken and written English and Mandarin

• Proficient in PC applications including Excel, Word and Chinese Word Processing

• Shift duty is required including weekdays, weekends & public holidays

• Candidate with less experience will be considered as junior post or part-time basis.