Vice President, Business Analyst/ Project Manager - Operational Excellence

Responsibilities:

• Manage and execute a variety of projects, including system-related changes (e.g. Automation, AI integration) and non-system process transformation, such as workflow revamps.
• Lead the team to identify inefficiencies in existing process and streamline operations to reduce costs and minimize errors.
• Collaborate with stakeholders within operations team and with cross-functional teams to gather requirements and analyze business needs, work closely with IT team to implement system solutions.
• Conduct UAT testing and quality assurance to ensure successful adoption.
• Act as a focal point to Compliance/Risk/Audit functions, ensure operational activities meet compliance and quality standards by conducting sample check and inspection, and implement controls accordingly.
• Drive cultural changes within the Operations Centres/ Departments to foster continuous improvement, provide training and support to end-users to adapt to new processes, technologies, or policies.

Requirements:

• Degree holder in Business, Banking & Finance, Computer Science, IT or relevant discipline.
• Minimum 10 years of experience in bank operations, internal control, business analysis or process improvement, with at least 5 years of experience in managing projects, particularly in process improvement, system changes or AI automation initiatives.
• Good leadership and team management skills, with the ability to motivate and develop talent.
• Strong analytical and problem-solving skills with ability to identify actionable improvements.
• A forward-thinking mindset, with a passion to drive operational excellence and manage transformation changes.
• Familiar with banking-related regulations, risk control approach or auditing.
• Good command of spoken and written English and Chinese, proficiency in Putonghua is an advantage.
• Proficient in MS Word, Excel and Chinese Word processing.