Head of Transaction Operations

Responsibilities:

• Oversee the Remittance and Transactional Services teams, managing end-to-end transaction processing for both retail and corporate banking clients.

• Spearhead operational centralization projects while safeguarding Business-As-Usual (BAU) stability across corporate and retail transaction services.

• Lead teams to execute daily operations with maximum efficiency, ensuring strict adherence to internal policies, compliance standards, and regulatory requirements.

• Manage time-critical and high-value transactions, including remittances, fund transfers, time deposit, and foreign exchange (FX), etc., while resolving complex operational issues and customer instructions.

• Formulate, review, and update departmental procedure manuals, guidelines and policy.

• Manage MIS and the compilation of various reports, budgeting, AML and related regulatory reporting.

• Champion key strategic initiatives to centralize operations, aiming to enhance processing efficiency and customer experience.

• Undertake additional projects and responsibilities as required to support the bank’s operational goals.

Requirements:

• University graduate in Business Administration or related disciplines;

• 8 - 10 years’ experience in back-office operations and retail banking with at least 3 years in supervisory level;

• Solid experience in remittance, payment operations, branch operations, etc.

• Exposure in project management, especially in leading payment and functional projects;

• Strong self-motivation with ability to work under pressure, good communication and leadership skills; and

• Excellent analytical and with good command of both spoken and written English and Chinese including Putonghua.

Benefit / Other Information:

• 5-day week

• Discretionary bonus

• Education subsidies

• Birthday leave

• Marriage leave

• Extra maternity leave

• Extra Paternity Leave

• Examination leave

• Insurance plan

• Medical plan

• Family medical plan

• Dental plan