Channel Sales Manager (Mortgage) - Hang seng Bank (HK)

A Career with Hang Seng Bank

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution - Mortgage Relationship Management

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams.  Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.

Should you join our Mortgage Relationship Management, you will work closely with our professional, innovative and committed staff to develop and enhance mortgage loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.

We are currently seeking a high calibre professional to join our department as Channel Sales Manager.

Principal responsibilities

• Proactive promoting the Bank’s secured loan business including mortgage loans and secured overdraft products through the Bank’s direct banking business channels, including e-channel and phone banking channel
• Collaborate with branches in acquiring mortgage business
• Assist District Lead to coach and guide team members to handle mortgage application documents and submit them for credit assessment based on the Bank’s mortgage guidelines and policies
• Monitor sales process to ensure sales activities are compliant with the Bank’s policies procedures
• Participate in cross-selling other financial products and services to our customers through the Bank’s distribution channels
• Keep abreast of latest development of the mortgage business and recommend corresponding business strategies as appropriate
• Manage operational risk and observe the relevant policies/ guidelines and compliance requirements

Qualifications and Requirements

• University degree in Business Administration, Finance or related disciplines
• Passes in the Insurance Intermediaries Qualifying Examinations (IIQE 123)
• Proven experience in mortgage lending business with solid knowledge in mortgage business and good credit knowledge
• Able to demonstrate competency as sales leader with strong sales and service orientation, good interpersonal and leadership skills
• Ability to take challenges positively
• Proficiency in both English and Chinese; knowledge of Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.