Customer Service Manager, Customer Contact Centre (Retail Banking Department)

Job Responsibilities:

• Assist in corporate account opening, document review, appointment scheduling for account setup and compliance management
• Handle daily internal and external business communications; respond to emails from clients, departments, and other parties in both Chinese and English in a professional and timely manner; follow up on and resolve various business inquiries and issues
• Collaborate with the team to handle administrative and operational tasks related to the investment business, ensure smooth business processes, and complete other assignments delegated by supervisors

Requirements:

• Bachelor degree or above in relevant disciplines
• 3 years or above related working experience
• Attention to details, strong sense of confidentiality and risk awareness
• Familiar with business email etiquette in both Chinese and English
• Possesses knowledge of corporate account opening procedures, compliance standards (KYC/AML) and financial investment (e.g., stocks, funds, bonds)

Applicants of this job may be regarded as In-Scope Individuals of the Mandatory Reference Checking Scheme (MRC Scheme). Pursuant to the MRC scheme, our bank will conduct a mandatory reference check by requesting information from relevant former and current employers of applicants. For more details on the In-Scope Individuals, please visit https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme.