Senior Customer Service Officer (Securities and Retail Margin Services) - Hang Seng Bank (HK)

Some careers have more impact than others.
 
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs. 

We are currently seeking high caliber professionals to join our team as Senior Customer Service Officer, Securities and Retail Margin Services.

Principal responsibilities

• Handle securities and FX margin trading enquiries from premium customers
• Provide excellent customer services and execute customer dealing orders promptly and accurately
• Handle customer complaints and support daily operations to ensure all activities are in compliance with the requirements of the Bank and regulatory authorities
• Propose and implement streamlining initiatives to improve operational efficiency 

Requirements

• Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
• Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a must
• Proven experience in retail banking with knowledge of securities trading or FX margin trading operations
• Willing to work shift hours
• Ability to communicate effectively, embrace change and overcome challenges
• Ability to be resilient in face of difficult situations
• Strong desire to learn and resolve problems in a new way
• Strong self-motivation, with the ability to work independently and under pressure
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage