Branch Operations (Assistant Vice Manager / Manager/Assistant Manager)

Responsibilities:

• Supervise the counter services to ensure smooth and efficient branch operations

• Enhance customer services quality and assist in resolving customer complaints

• Prevent misconduct by checking and monitoring the daily operations

• Provide recommendation on the improvement of branch operation and work processes

• Ensure the branch operates in compliance with the bank’s policies, procedures, guidelines and regulatory requirements

Requirements:

• Secondary education or above

• Minimum of 5 years’ working experience in Retail Banking Operations

• Solid knowledge of banking operation procedures, general banking products and regulatory requirements

• Customer-oriented with good communication and interpersonal skills

• Mature, independent and able to work under pressure

• Proficient in both spoken and written Chinese (Mandarin and Cantonese) and English

• Candidate with less experience may be considered as Assistant Manager, Branch Operations

Benefit / Other Information

5-day week
Discretionary bonus
Education subsidies
Birthday leave
Marriage leave
Extra maternity leave
Extra Paternity Leave 
Examination leave
Insurance plan
Medical plan
Family medical plan
Dental plan