Assistant Restaurant Manager - Garden Lounge

Responsibilities:

• Assist the Restaurant Manager in supervising daily operations to ensure operational excellence and high standards of customer service in alignment with LQA standards
• Evaluate current operational strategies and recommend improvements to maximise guest satisfaction and deliver a memorable dining experience
• Support the management of inventory and ongoing maintenance of operating equipment and other assets
• Oversee the preparation and posting of weekly rosters to ensure alignment with business needs and operational efficiency
• Assist in coaching, mentoring, and developing colleagues to uphold service standards, LQA guidelines, and operational standards
• Address guest complaints and feedback promptly and effectively to enhance overall dining satisfaction

Requirements:

• Higher diploma or above in hospitality management or related discipline
• Minimum 5 years of Food & Beverage experience in a well-established hotel, with at least 2 years in a supervisory or assistant managerial capacity
• Candidates with experience in lounge establishments and a thorough understanding of Forbes and LQA standards will be highly preferred
• Proficiency in Mandarin is considered a distinct asset.
• Excellent interpersonal and communication skills with the ability to lead, motivate, and foster a cohesive environment for colleagues
• Strong customer service orientation with good problem-solving and operational skills
• Candidates with less experience will be considered for the Supervisor position.