Senior Front Desk Officer

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

• Provide front of the house guest services which include rooms registration & cashiering, responding to guest enquires, questions and provide information
• Update guest’s profiles for their personal data, preference and complaints
• Address customer concerns and complaints promptly and professionally
• Ensure customer service standards is delivered and guest satisfaction is achieved

Qualifications

• Good communication and interpersonal skills
• Minimum 2 years relevant experience in Front Desk
• Knowledge in Opera Cloud System is preferrable
• Good command of English and Cantonese