Customer Care Officer

Responsibilities:

Contact existing customers by phone to update their information (no cold calling required)

Provide the latest information to customers and strengthen customer relationships

Follow company policies and procedures, complete tasks in a timely manner, and strive to deliver excellent customer service

Requirements:

Candidates from retail or those looking for a career change are welcome

Strong telephone manner, communication skills, and a high standard of customer service

Self-motivated, proactive, and positive mindset

Fluent in Cantonese

HKCEE/DSE or above

Prior Customer Service experience is highly preferred

Proficient in Chinese/ English typing

We offer:

Attractive basic salary with monthly performance bonus

Flexible working hours

In-house Gym for employee use

Comprehensive customer service training

Paternity leave

Career development

Vibrant and all-inclusive work place

Equal opportunity Employer

Benefits:

New joiner bonus + KPI incentives + commission (subject to terms and conditions)