Branch Operations Manager (Branches / Relief Team)

Responsibilities:

• Supervise and monitor the daily operations of the branch to ensure compliance with established internal guidelines and regulatory requirements
• Lead, coach and motivate the operations team to deliver quality customer service and cross-sell bank products and services
• Perform relief duties in branches and assist in overseeing counter services and back office administration to ensure proper service delivery and processing
• Check and verify various transactions, clearing and account matters
• Ensure accurate balances of the counters and the procedural propriety of all transactions
• Perform administrative duties and act as the secondary custodian of international money orders, traveller checks, gift checks, safe deposit box and other transactional products, including ATM card, credit card, deposits, gold bar/coin, remittance, etc.
• Monitor service performance of counter service staff and provide appropriate assistance whenever required
• Cultivate long-term relationship with customers and refer potential business opportunities to branch sales
• Perform any other duties as assigned by supervisor

Requirements:

• Diploma holder or above
• Minimum 5 years of branch operations experience in the banking industry preferably with supervisory experience
• Passes in HKSI & IIQE licensing examinations preferred, but not a must
• Sound knowledge of branch operations, with good compliance and control sense
• Strong people and communication skills
• Detail-oriented, and able to work independently and under pressure
• Good command of spoken and written English and Chinese, including Putonghua
• Proficient in MS Office applications including Chinese word processing

* Less experience will be considered as Assistant Manager, Branch Operations.