Assistant Manager - Front Office

Summary

We are inviting passionate, energetic and devoted talents to join our dynamic Rooms team.

What you will do:

• Assists the Front Office Manager and Assistant Front Office Manager in efficiently managing the department according to the established concept statement ensuring the provision of a courteous, professional, efficient and flexible service at all times

• Conducts daily pre-shift briefings to associates on room occupancy, arrivals and departures, VIPs, functions/event and special attention that is needed

• Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager and Assistant Front Office Manager if no immediate solution can be found and assures follow up with guests

• Performs AM duties including overnight shifts

Qualifications

What you should have:

• Ideally with a university degree or diploma in Hospitality / Tourism Management.

• Minimum 1 years of similar experience or 3 years of supervisory experience in large scale hospitality establishment desirable.

• Good presentation and interpersonal skills are a must.