Supervisor - Amber

Mandarin Oriental The Landmark, Hong Kong is looking for a Supervisor to join our F&B Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental The Landmark, Hong Kong within F&B Division in Hong Kong, the Supervisor is responsible for supervising the day-to-day restaurant operation encompassing business level projection and promotional activities. Initiate training to enhance the consistency in service and standards. The Supervisor reports to the Restaurant Manager.

As Supervisor, you will be responsible for the following duties:

• Be in charge of the assigned section to ensure smooth operation
• Present and explain menu items to guests as well as making recommendations in a professional manner
• Take training responsibilities; encourage teamwork and act as role model
• Actively take part to provide feedbacks from guests and colleagues, helping the efficient communication between junior staff and management
• Ensure high level of customer satisfaction by being attentive to guests’ needs and response timely throughout the dining experience

As Supervisor, we expect from you:

• With 4 years’ experience in F&B or hotel industry
• Experience in French fine dining or Michelin-starred restaurants is preferred
• Passionate about delivering an exceptional F&B service
• Pleasant, presentable, service -oriented and good supervision skills
• A team player with strong communication and interpersonal skills
• Proficient in Cantonese and English. Mandarin is an advantage