Learning Manager (AI-enablement), HR (2-Yr Contract)

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

We are seeking a passionate and driven Learning & Development professional to act as the catalyst for our company-wide AI adoption.

You do not need to be an AI engineer; rather, you must possess a strong passion for emerging technologies (like M365 Copilot) and excel in translating these tools into engaging learning experiences.

Your primary goal is to drive culture transformation, digital upskilling, and ensure smooth operational execution of our AI enablement programs.

Responsibilities:

• Learning & Enablement Strategy: Design, develop, and execute end-to-end learning programs for AI tools (e.g., M365 Copilot) tailored to different business units, ensuring high adoption rates.
• Culture Transformation: Champion a culture of continuous learning and digital agility. Nurture internal "AI Champions" to drive adoption and change management across the enterprise.
• Event & Program Operations: Take full ownership of organizing large-scale corporate training sessions, webinars, and workshops. Demonstrate impeccable attention to detail in logistics, meeting setups, and participant communications.
• Stakeholder & Vendor Management: Collaborate closely with external vendors and internal teams. Ensure all training deliverables and vendor agreements are managed proactively, meeting strict company compliance, data privacy, and timeline standards.
• Feedback & Iteration: Conduct post-training surveys and data analysis to measure the impact of learning initiatives, escalating potential risks and proposing actionable improvements to the leadership team.

Qualifications:

• Experience: 5+ years of experience in Learning & Development, preferably within a large corporate or financial services environment.
• AI Passion: A strong, demonstrable interest in AI, Generative AI, and digital transformation. Ability to learn new tech tools quickly and explain them in simple, non-technical terms to everyday users.
• Operational Excellence: Proven track record of managing complex training events and logistics flawlessly. High level of accountability, responsiveness, and problem-solving skills.
• Risk & Compliance Awareness: Strong business acumen with a clear understanding of corporate IT security, data privacy, and vendor governance protocols.
• Communication: Excellent written and verbal communication skills. Ability to interact confidently with senior stakeholders and influence a diverse workforce.