Front Office Manager 客務部經理

1. Manage all aspects of the front office to ensure the highest standard of  service is extended to all the guests; provide on-floor support to the front desk during heavy check-in and check-out.
2. Have knowledge of all Job Descriptions and Standard Operation Procedures relating to each function within the Front Office and ensure compliance with all policies and procedures.
3. Familiarize with emergency procedures, regulations pertaining to the hospitality industry, the liabilities affecting the Hotel, insurance claim procedures, and hotel departmental policies.
4. Proactively monitor cost and expense control systems and procedures to achieve the highest possible profitability.
5. Ensure staff is properly trained on systems, security, and cash handling procedures and service quality.