Client Care Executive

Job Summary

Responsible for managing inbound and outbound customer interactions, addressing inquiries, resolving issues, and providing accurate information about our products and services to deliver quality service to clients.

Key Responsibilities

• Handle inbound and outbound calls and other client contacts professionally.
• Resolve customer enquiries, problems, and complaints efficiently.
• Provide accurate information on products and services and identify cross-selling opportunities.
• Record client interactions and feedback in the system for service improvement.
• Meet defined service quality, productivity and performance targets.
• Adhere to all internal policies, procedures, and regulatory requirements, including AML and conduct standards.

Skills and Experience

• Experience in a contact centre or customer service environment preferred.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with attention to detail.
• Ability to work in a fast-paced, target-driven environment.
• Commitment to high ethical standards and compliance.