Telephone Manager / Assistant Telephone Manager (5-Day Work Week)

Responsibilities:

• Handle all incoming and outgoing telephone calls with courtesy and efficiency
• Supervise staff members and ensure that all callers’ enquiries and requests are handled in a helpful and professional manner
• Provide regular training and guidance to staff members to ensure high standard of services
• Ensure proper working condition of the telephone switchboard and the hotel computer systems
• Maintain effective communications with the team and other departments
• To perform any other ad-hoc duties as assigned by Management

Requirements:

• Higher Diploma or above in Hospitality or relevant discipline
• Minimum 5 years' of relevant experience in hotel industry
• Self-motivated with excellent telephone manner, interpersonal and communication skills
• Good command of spoken and written English, Cantonese and Mandarin
• Shift duties is required
• Candidate with less experiences will be considered as Assistant Telephone Manager