Manager - Tiffany's New York Bar

Job Responsibilities

• Oversee the daily operation of Tiffany’s New York Bar in accordance with IHG brand standards, hotel policies, luxury service expectations and established operating procedures.
• Lead, coach and motivate the bar team to deliver personalised guest experiences, with strong focus on guest recognition, regular guest engagement and upselling.
• Drive revenue performance through beverage promotions, whisky programming, event activations, upselling initiatives and effective cost control.
• Develop and strengthen the bar’s whisky programme, including whisky tastings, whisky flights, whisky-pairing experiences, rare whisky promotions and guest education.
• Maintain and enhance the beverage offering, with focus on whisky, cocktails, spirits, wine and non-alcoholic selections, ensuring product quality, relevance and profitability.
• Plan and execute small to medium scale events, including masterclasses, wine / whisky dinners, guest bartender programmes and themed promotions; support the Hong Kong Whisky Festival and related whisky events.
• Work closely with Marketing Communications, Sales, Culinary, Banquet and other departments to maximise exposure, guest referrals and event opportunities.
• Ensure service standards, product knowledge, inventory control, hygiene, responsible alcohol service and licensing requirements are consistently maintained.

Job Requirements

• Diploma or above in Hotel Management, Hospitality, Food & Beverage Management or related discipline.
• Minimum 5 years’ relevant experience in hotel bars, cocktail bars, whisky bars or premium restaurant/bar operations, with at least 2 years in a supervisory or managerial role.
• Strong whisky knowledge is essential, including Scotch, Japanese, American and other world whiskies, with the ability to conduct tastings and recommend whisky confidently.
• Strong knowledge of cocktails, mixology, spirits, wine and current bar trends.
• Experience in organising small to medium scale events, such as masterclasses, wine / whisky dinners, whisky promotions or bar-related events.
• Experience in supporting large-scale whisky or beverage events, such as whisky festivals, will be an advantage.
• Proven ability to drive revenue, manage beverage cost, lead promotions, train the team and achieve guest satisfaction targets.
• Strong leadership, communication and problem-solving skills; guest-oriented, hands-on and passionate about delivering a luxury bar and whisky experience.