Service Stylist (Guest Relations)

OUR VISION

Building Great Memories

MAJOR ACCOLADES

Three MICHELIN Stars – T'ang Court, 2016 – 2026

Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK & Macau), 2021 - 2025

EarthCheck Certification Master Certificate, 2025

Caring Company Award Advanced Performance, 2004 - 2025

Good MPF Employer Award, 2015 - 2025

Good Employer Charter, 2024 - 2025

Caring Employer Medal, 2025

The Best of The Best Masterchef – T’ang Court, 2020

Forbes Travel Guide Five-star Award Winner, 2015 - 2019

Travel+Leisure Best Top 5 Hotels in Hong Kong, 2016

Role

To assist managing the operations of Guest Relations and hotel recognition programmes by ensuring service quality standards (e.g. Brilliant and VIPs) are met and that personalized service is provided to all guests as brand icon in style.

Responsibilities

• Greet VIP, limousine arrival guests, Brilliant members and repeat guests with special recognition and service personally.
• Perform in sophisticated personalized services as attending to special requests by guests and exceeding expectations.
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Assist in handling guest complaints and referring them as necessary and assist in follow up on corrective action.
• Assist the Front Desk and Head of Guest Relations in maintaining overall guest’s satisfaction in hotel lobby ; &
• Perform any other duties as required in meeting hotel guest’s expectation.

Qualifications

• Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred.
• Minimum 1 - 2 years guest services experience; Front Desk experience is a plus.
• Pleasant, service-oriented and professional attitude.
• Sociable, mature and outgoing personality are required.
• Strong Command of English, Cantonese and Mandarin (Conversational and Written) ; & Additional language would be an advantage.

*Fresh Graduate with Guest Relations experience in hotel will also be considered.

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect