Assistant Vice President - People Operations

Why Join?
Imagine being part of a team that enables the smooth operation of OCBC's HR functions, providing support to employees across the bank. As a key People Operations team member, you'll play a vital role in delivering exceptional employee experiences, driving process improvements, and fostering a culture of excellence.

Job Summary

• Supports the People Operations function in delivering efficient, technology-enabled, and customer-centric HR services. Balance day-to-day HR operational support with driving digital transformation initiatives across HR through the application of automation, AI, and process improvement solutions.
• Perform HR IT Support Coordinator role and provide frontline technical support for HR systems and tools.
• Support HRBP and Talent Acquisition Experience teams in providing Onboarding Logistics
• Support and Employee Life Cycle Management to ensure effective delivery of HR services.

What You Do?

HRIS and System Supports (50%)

• Drive HR automation, digitisation, and process transformation initiatives.
• Assist to design, develop, and maintain workflow automation solutions via AI tools
• Identify opportunities to eliminate manual processes and optimise operational workflows through automation and intelligent process design.
• Collaborate with Group HR, IT, and Operational Excellence teams to deliver digital solutions aligned with business requirements.
• Troubleshoot user issues and coordinate with IT teams on smooth operation of HR technology to support HR service delivery.
• Support HR data analytics, reporting, and insights generation to facilitate evidence-based decision-making.
• Provide training and support to HR and business users on HRIS functionalities

People services (50%)

• Support the delivery of end-to-end HR operational processes, including:
  • Talent Acquisition Operations
  • Employee lifecycle administration
  • People Services
  • Learning Operations
  • Review and streamline HR operational processes to improve efficiency, accuracy, and service quality.
• Ensure compliance with internal policies, audit requirements, regulatory requirements, and data governance standards.
• Prepare management information, operational reports, and dashboards to facilitate decision-making.
• Partner with HR stakeholders to continuously improve employee and manager experience.
• Support the development, maintenance, and documentation of HR standard operating procedures and controls.
• Handle ad hoc projects as assigned

Who You Are?

• A degree in Human Resources, Business Administration, or a related field is desirable
• At least 12 years of relevant experience in a shared service and HRIS environment
• Proficiency with HRIS systems (e.g. Workday, MRC, etc.), Power Automate, Copilot Studio, Power Apps, RPA, etc
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines
• Strong analytical and data analysis skills, and mindset
• A team player with a customer-centric approach, who is proactive, adaptable, and resilient