Lead Host – Guest Experience / Grand Club

What you will do:

• Provide an excellent and consistent level of service to guests in accordance to the hotel’s brand standards in the Reception and Lounge
• Responsible for full spectrum of duties, including greeting all VIP guests, handling guest enquiries, and performing check-in/check-out procedures
• Achieve high level of guest satisfaction by establishing good rapport with guests, anticipating guests’ needs and providing prompt response to guests

Qualifications
What you should have:

• Preferably with a relevant degree or diploma in Hospitality or Tourism management
• Preferably with 3 year of working experience in service industries
• Good communication skills and high proficiency in language skills
• A great team player who is customer-oriented, attentive and hospitable