Receptionist - Italian Restaurant / Coffee Shop 款接員 - 意大利餐廳 / 咖啡室

Job Responsibilities:

• Handle restaurant reservations and enquires;
• Greet and seat guests upon their arrival in a professional manner;
• Provide quality service to guests and exceed their expectations;
• Follow up with guest to ensure a great meal experience;
• Liaise with team to facilitate restaurant marketing & promotion campaign;
• Work closely with both service and kitchen team;
• Assist in restaurant duties to ensure a smooth day-to-day operations;
• Keep the IHG services standard and its standard of both personal and food hygiene and appearance.

Job Requirements:

• Diploma or above in Food & Beverage Management, Hotel Management or related discipline;
• 2 years related working experience in hospitality/ service industry;
• An outgoing and friendly attitude and a high aptitude for quality guest service;
• Excellent telephone & customer service skills;
• Able to meet strict timeline and perform multiple tasks with minimum supervision;
• Strong communication, presentation and interpersonal skills with good command of spoken and written English;
• Basic knowledge in food hygiene is recommended.