Change Delivery Manager

Main Responsibilities:

• Plan, track, and manage project milestones, coordinate cross-functional tasks
• Assist to define user requirements, write specifications, and manage User Acceptance Testing (UAT)
• Works closely with Business Units to identify key drivers to enhance project prioritization workflow and process streamline approaches
• Oversee production deployment, system migration, and post implementation reviews
• Bridge communication gaps between business units and IT, manage stakeholder engagement, and drive change adoption
• Continuously support the bank for driving customer centricity, process excellence, and resources optimization that align with the Bank’s Medium Term Strategy
• Promotes new thinking, creative solutions and ways of working to address issues and mitigate risks

To meet the challenge, you should have the following qualifications and attributes:

• University degree in Business, Computer Science, Information technology and/or related disciplines
• Minimum of 3-5 years of business analyst experience with at least 2-3 years of relevant experience in managing operations or technology in the banking or financial industry
• Strong understanding of program and project management principles, methodologies and frameworks, especially those designed to be scaled at the enterprise level
• Process oriented with solid experience in policies and procedures establishment, operational control, quality assurance, compliance monitoring and risk management
• Strong sense to identify risk and issues, and ability to work to achieve goals while overcoming obstacles
• Strong orchestration and design-thinking ability
• Motivation to initiate ideas and to formulate plans
• Good influencing skills. Ability to identify and connect with stakeholders, and get collective buy-in
• Strong interpersonal skills
• Proficiency in both spoken and written English and Chinese
• Excellent verbal and written communication skills with ability to adapt the style to suit the audience
• Good team player strinving for team success and win-win results