Security Supervisor

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An urban resort, where style meets innovation: With pride of place on Kowloon’s vibrant waterfront, at the heart of Hung Hom Bay, Kerry Hotel is an urban lifestyle resort offering guests unique dining concepts, extraordinary spaces and spectacular harbour views. The hotel also boasts the largest hotel meeting, event and catering facilities in the city. With the Whampoa MTR Station on its doorstep, the hotel is only steps away from Tsim Sha Tsui East shopping district.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As a Security Supervisor, you will be leading the team in daily security operations, ensuring strict compliance with established standards while providing guidance and support to deliver a safe and reassuring environment for all guests and colleagues

Key Responsibilities

• Manage the team effectively to drive day-to-day security operations
• Ensure security operations are strictly followed to established standards and policies
• Provide practical guidance and coaching to maintain consistent Hotel and Departmental standards
• Cultivate and maintain excellent guest relations to enhance their satisfaction
• Handle guests’ inquiries promptly and effectively, as well as reporting any complaints related to security or safety to Management immediately

About You

• Certificate or above with professional qualifications in Security Management
• Minimum 3 years of relevant experience in the Hotel or Security Industry
• Valid Security Personnel Permit
• Ability to assess risks and perform independent security / operations reviews and audits
• Sound knowledge of security access control system, alarm monitoring system and CCTV system
• Self-initiated team player with good communication skills
• Good command of English, Cantonese and Putonghua