Concierge Supervisor / Assistant Concierge Supervisor

Responsibilities:

• Supervise the overall activities at the Concierge
• Handle all guest inquiries and provide assistance whenever possible
• Keep proper records of all luggage that go in and out of the hotel, ensure that the baggage area delivered without any fault
• Direct involvement of daily operations of the subordinates
• Handle guest messages, faxes, mail and packages according to established procedures to ensure proper delivery and dissemination to guests

Requirements:

• Outgoing, attentive and service-oriented
• Secondary School education with vocational training on hotel industry is preferred
• Minimum 2 years of Front Desk experience