Team Leader – In-Room Dining 團隊領導–客房餐飲服務 (Contract 合約)

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities 職責

• Assist the F&B Manager in overseeing the daily operations of the In-Room Dining team and ensuring smooth service delivery throughout all shifts 協助餐飲經理監督客房餐飲團隊的日常運作，確保各班次服務順暢
• Lead, coach and support Service Associates to maintain Hyatt service standards and deliver exceptional guest experiences 帶領、指導及支援服務員工，確保符合凱悅服務標準並提供卓越的賓客體驗
• Handle guest enquiries, special requests and complaints professionally and effectively 專業及有效地處理賓客查詢、特別要求及投訴
• Take and process food and beverage orders accurately via telephone and other ordering channels 準確接收及處理電話及其他渠道的餐飲訂單
• Coordinate with Kitchen, Stewarding and other departments to ensure timely and accurate delivery of orders 與廚房、管事部及其他部門協調，確保餐點準時及準確送達
• Monitor service quality, guest satisfaction and operational efficiency throughout each shift 監察服務質素、賓客滿意度及營運效率
• Ensure all service equipment, guest trays and workstations are clean, organized and maintained in good condition 確保所有服務設備、餐車及工作區域保持整潔有序及良好狀態
• Monitor inventory levels and replenish operating supplies as required 監察存貨水平並按需要補充營運物資
• Assist with cashiering duties and ensure accurate billing and posting procedures 協助處理收銀工作，並確保賬單及入賬程序準確無誤
• Perform any other duties assigned by the Management Team as required 執行管理團隊指派的其他工作

Qualifications 資格

• Minimum 1 year of supervisory experience in In-Room Dining, Room Service, Restaurant, Hotel Operations, or a related field 具一年或以上客房餐飲服務、餐飲部、酒店營運或相關督導經驗
• Strong leadership, communication and interpersonal skills 具備良好的領導、溝通及人際交往能力
• Customer-focused with a passion for delivering exceptional service 以客為本，熱衷提供優質賓客服務
• Ability to work effectively in a fast-paced environment and handle multiple tasks 能於快節奏環境下有效工作及同時處理多項任務
• Good problem-solving skills and ability to handle guest concerns professionally 具良好的問題解決能力，能專業處理賓客意見及投訴
• Proficiency in spoken English, Cantonese and Mandarin; written English and Chinese preferred 良好的英語、廣東話及普通話會話能力，具中英文書寫能力者優先
• Familiar with hotel POS systems and basic computer applications 熟悉酒店POS系統及基本電腦操作
• Pleasant, service-oriented, self-motivated and able to work independently 性格開朗、積極主動、以客為本及能獨立工作
• Able to work shifts, weekends and public holidays as required 能配合輪班、週末及公眾假期工作安排