Restaurant Host

Responsibilities:

• Greet guests warmly upon arrival and provide a positive first impression of the restaurant.
• Manage reservations and seating arrangements to ensure smooth service flow.
• Escort guests to their tables and present menus, ensuring they feel comfortable and attended to.
• Maintain an organized waiting list during busy periods and provide accurate wait time estimates to guests.
• Answer phone calls promptly, assist with inquiries, and handle reservation requests.
• Collaborate with servers, kitchen staff, and management to ensure seamless coordination and exceptional service.
• Monitor the dining area to anticipate guest needs and address any concerns promptly.
• Uphold cleanliness and organization in the host station and lobby area.
• Handle guest complaints or issues with professionalism and escalate to management when necessary.

Qualifications:

• Excellent interpersonal and communication skills.
• Friendly, approachable, and customer-focused attitude.
• Ability to remain calm and composed under pressure in a fast-paced environment.
• Strong organizational and multitasking abilities.
• Previous experience in a customer service or hospitality role is preferred.