Senior Customer Service Manager (Branch Operation)

What You Will Be Doing:

• Supervise counter service to ensure smooth and efficient branch operation in accordance with the relevant regulations, policies and guidelines

• Ensure high quality of customer service and assist in resolving customers’ enquiries / complaints

• Review branch operation procedures regularly to enhance work process and customer experience 

• Identify opportunities for promoting banking products and services

• Assist with ad hoc projects as assigned

What We Are Looking For:

• Diploma or above

• Minimum 5 years’ banking experience

• Solid knowledge of banking operation procedures, general banking products and regulatory requirements

• Customer-oriented with good communication and interpersonal skills

• Good analytical and numerical skills

• Strong self-motivation, independent and able to work under pressure

• Proficiency in Microsoft Office

• Proficiency in both written and spoken English, Chinese and Putonghua

• Candidate with more experience may be considered as Senior Customer Service Manager