Duty Manager

Imagine orchestrating world-class luxury and bespoke experiences from an exclusive, residential-style sanctuary perched above Hong Kong’s iconic skyline. We invite you to step into the role of Duty Manager where your operational precision and passion for elite service will redefine guest experience for our most discerning global travelers and IHG members.

We are now looking for a seasoned, hands-on curator who is able to bridge the gap between seamless logistics and genuine human connection. Leading a dedicated service team, you will have the autonomy to safeguard service standards, stand in as the hotel’s senior presence, and turn every guest moment into one worth remembering.

YOUR DAY TO DAY

Own the Operation: Take full command of the day-to-day Front Office operation, ensuring the lobby, Regent Experience desk and VIP areas always reflect our standards of elegance

• Empower & Mentor: Guide and inspire the Front Office and Regent Experience teams, equipping them to deliver precise, personal service under any circumstance.
• Cultivate Elite Loyalty: Act as the ultimate brand ambassador for IHG One Rewards members, returning guests and VIPs, anticipating every preference with quiet precision.
• Safeguard the Business: Oversee room inventory, rates and credit procedures with Finance, protecting both revenue and service standards.
• Command the Crisis: Assume full authority over emergencies and system recovery whenever senior management is off-property, working closely with Hotel Security.
• Drive Efficiency & Innovation: Maintain sharp cross-departmental communication and champion inter-hotel sales, upselling and service enhancements.

REQUIRED SKILLS & EXPERIENCE

• 4+ years of luxury hospitality experience, including proven leadership within Front Office or Guest Relations
• Degree or Higher Diploma in Hotel Management or a related discipline.
• A grounded, strategic manager who leads by example. You possess an uncompromising eye for luxury detail, excellent problem-solving skills under pressure, and a warm, approachable demeanor.
• Exceptional communication and interpersonal skills. Fluency in English, Putonghua and Cantonese is essential.