Manager, Operation Efficiency

Key Responsibilities:

• Support Team Lead to manage the project portfolio for the Operation Efficiency Department

• Streamline the end-to-end processes to deliver financial results and handle end-to-end technology enablement for a wide range of projects

• Work with business owners and internal stakeholders to provide user requirements to Information Technology Department and to manage all aspects of User Acceptance Test

• Communicate project progress, deliver recommendations and facilitate decisions with senior executives

• Facilitate continuous monitoring of projects after launch and evaluate the benefit realization achievement

• Measure effectiveness of the improvement projects via the devised KPIs

• Apart from delivering the operation efficiency projects, this role may also need to be engaged in digital channel projects of customer experiences through re-engineering the related back end processes

• As a strong change advocate with ‘customer focus’ mind-set for process improvement

Minimun Requirements:

• Degree holder with 5 years of experience in banking / consulting industry with at least 4 years of experiences in process analysis, process improvement, and project management

• Solid experience in managing projects of operation process improvement to enhance efficiency, service quality and customer experience

• Proven ability to build strong, cohesive partnerships and work effectively with the business, operations, technology and other key stakeholders

• Recognized qualification in project management is desirable, with Six Sigma Black Belt is an advantage

• Good knowledge of process improvement methodologies is preferred

• Ownership mind-set, analytical and open-minded with strong communication, facilitation and interpersonal skills

• Good command of spoken and written English and Chinese, including Putonghua