Part Time Customer Service Ambassador

HSBC

We are currently seeking a high calibre professional to join our team as a Part Time Customer Service Ambassador

In this role you will:

To demonstrate the ability to be efficient and effective with time
To deliver excellent level of customer service at branch
To ask the right questions for every business decision and help detect, deter and protect against financial crime
To act as the first contact point of customers in a warm and caring manner to ensure their journey with HSBC is highly satisfied
Act as a bridge between branch staff and customers from the ethnic minority community
Be able to connect with customers who may speak one or more different languages (e.g. Urdu, Nepali, etc.) and help them with their needs
To understand customers’ needs and direct them to the right area of the branch to ensure their needs are fulfilled during their visits
To establish good rapport and relationship with customers, handle their requests and enquiries skillfully
To address customers’ dissatisfaction and escalate to appropriate staff members to minimize further complaints
Share with the community about our new services and branches welcoming Hindu, Urdu, and Nepali speakers
To provide support to Customer Service Manager as and when required
To perform other branch operational duties as assigned after banking hours
To assist other team members to accomplish their works and keep the team on track
To actively assist in managing the bank hall environment to ensure efficient, customer-friendly and professional delivery of platform service according to the service attributes like Branch iNPS and Queue Performance
To identify ways to improve counter service / queue management
To understand and apply Bank policies and procedures in place
To identify and escalate risks and issues promptly

To be successful you will need:

Clear commitment to supporting the ethnic minority community and/or volunteer work preferred
Previous customer service experience is highly recommended
Front office retail banking experience would be advantageous, but not required
Interested in learning more about the inner workings of the banking industry
Strong interpersonal and teamwork skills
Detail oriented, patient, positive and adaptable
Fluent in English and/or Cantonese a must
Fluent in Hindu, Urdu, and/or Nepali

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