Senior Guest Services Officer / Guest Services Officer

Roles and Responsibilities:

• Responsible for various front office duties, including greeting guests and processing check-ins and check-outs in a courteous and efficient manner;
• Provide guests with exceptional service and engage them in delightful conversations;
• Achieve high level of guest satisfaction by anticipating guests’ needs and providing prompt response;
• Ensure effective cross-departmental communication to achieve operational effectiveness; and
• Perform any ad hoc assignments as required.

Requirements:

• Preferably with relevant experience in hotel / service industry. Fresh graduates will also be considered;
• Passionate about connecting with people and creating new guest experience;
• Pleasant, customer-oriented with excellent interpersonal skills;
• Good communication skills and high level of proficiency in both English and Chinese; and
• Candidate with less experience will be considered for the role of Guest Services Officer.

We offer a 5-day work week and attractive remuneration package to the successful candidate. Please send your detailed resume with current and expected salary to Whatsapp: 6793 6672 / [via CTgoodjobs 立即申請 ] / click 立即申請 (please specify the Job Title in your application).

If you possess above descriptions, join us now! We’d love to hear from you.

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