Regent Experience Agent - Club

YOUR DAY TO DAY

• Responsible for the delivery of guest service through all areas of the Regent Club
• Finish all aspects of Regent Club service operations
• Set buffet Breakfast, Afternoon Tea and Evening Cocktails and inspect the quality of food.
• Provide superior service and value for our guests.
• Contribute to overall operational efficiency by performing relevant duties as assigned
• Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
• Develop and maintain strong guest relationships to ensure IHG members loyalty
• Inspect the room and ensure the room is ready before guest arrival. Ensure all amenities are in room prior to guest arrival
• Meet up with VIP and other guests’ arriving and escort the guests to their room or to the Regent Club
• Performs check-in/check-out for IHG members and Regent Club guests

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
• Good knowledge on Front Office and well familiar with Regent Club operation will be a plus 
• Basic Food and Beverage knowledge
• Fluent in Japanese is a plus